Frequently Asked Questions
Answers to the most common questions about our wholesale products, orders, shipping, and services
What is the minimum order quantity (MOQ)?
Our website operates as a wholesale B2B platform. The minimum total order quantity is 100 pieces per order, which can be mixed across different products, sizes, and colors.
Can I mix different products in one order?
Yes. You can mix different products, styles, sizes, and colors in one order as long as the total quantity reaches the MOQ requirement.
Do you provide worldwide shipping?
Yes. We ship products worldwide through our trusted international logistics partners.
How long does shipping take?
Estimated shipping time depends on the destination country. Typical delivery timeframes are as follows:
- Express shipping: 5–10 business days
- Standard shipping: 10–20 business days
What payment methods do you accept?
We accept multiple secure payment methods including:
- Credit Card
- Debit Card
- International Payment Gateways
- Other online payment methods supported by our website
Can I request custom products?
Yes. We support custom manufacturing and private label (OEM/ODM) services for bulk orders. Please contact our team to discuss your specific custom requirements.
What should I do if the product is damaged?
If your order arrives damaged or defective, please contact us within 7 days after delivery. To process your claim, please provide the following information:
- Order number
- Photos of the damaged product
- Detailed description of the issue
Our support team will assist you with a replacement or refund based on the situation.
Can I return the products?
Yes, returns are accepted for defective or incorrectly shipped products. Returned products must meet the following criteria:
- Unused and in original condition
- Retained in original packaging
- Reported within 7 days of delivery
How can I contact your team?
If you have any questions or inquiries, please contact us at the following email addresses:
Do you offer discounts for large orders?
Yes. We offer volume-based pricing discounts for larger quantity orders. Please contact our sales team to get a custom quotation based on your specific order requirements.