{"id":14,"date":"2026-03-19T04:51:08","date_gmt":"2026-03-19T04:51:08","guid":{"rendered":"https:\/\/86v86.com\/?page_id=14"},"modified":"2026-03-20T04:33:51","modified_gmt":"2026-03-20T04:33:51","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/86v86.com\/fr\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"14\" class=\"elementor elementor-14\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cfe6f8 e-flex e-con-boxed e-con e-parent\" data-id=\"cfe6f8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5ee3f69f elementor-widget elementor-widget-text-editor\" data-id=\"5ee3f69f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\n<div class=\"container\">\n<div class=\"refund-policy\">\n<h1 class=\"policy-title\"><span style=\"font-size: 30px;\">1. Overview<\/span><\/h1>\n<section class=\"policy-section\">\n<p class=\"policy-text\">At 86V86, we aim to provide reliable wholesale products and maintain long-term partnerships with our customers. Because our platform operates as a B2B wholesale marketplace, our return and refund policy differs from standard retail policies.<\/p>\n<\/section>\n<p><!-- 2. Order Confirmation --><\/p>\n<section class=\"policy-section\">\n<h2 class=\"section-heading\">2. Order Confirmation<\/h2>\n<p class=\"policy-text\">All orders are considered final once payment has been successfully completed.<\/p>\n<p class=\"policy-text\">Customers are responsible for reviewing product details, specifications, and quantities before placing an order.<\/p>\n<div class=\"highlight-box\">\n<p class=\"highlight-text\">If you need to modify an order, please contact us within 12 hours after placing the order.<\/p>\n<\/div>\n<\/section>\n<p><!-- 3. Return Eligibility --><\/p>\n<section class=\"policy-section\">\n<h2 class=\"section-heading\">3. Return Eligibility<\/h2>\n<p class=\"policy-text\">Returns are accepted only under the following conditions:<\/p>\n<ul class=\"policy-list\">\n<li>The product received is damaged during shipping<\/li>\n<li>The product is significantly different from the description<\/li>\n<li>The wrong item was sent<\/li>\n<\/ul>\n<p class=\"policy-text\">To be eligible for a return:<\/p>\n<ul class=\"policy-list\">\n<li>You must contact us within 3 days after receiving the goods<\/li>\n<li>The item must be unused and in its original packaging<\/li>\n<li>Photo or video evidence must be provided<\/li>\n<\/ul>\n<\/section>\n<p><!-- 4. Non-Returnable Items --><\/p>\n<section class=\"policy-section\">\n<h2 class=\"section-heading\">4. Non-Returnable Items<\/h2>\n<p class=\"policy-text\">The following items cannot be returned or refunded:<\/p>\n<ul class=\"policy-list\">\n<li>Customized or private label products<\/li>\n<li>Products damaged due to misuse<\/li>\n<li>Orders placed incorrectly by the customer<\/li>\n<li>Clearance or discounted wholesale items<\/li>\n<\/ul>\n<\/section>\n<p><!-- 5. Refund Process --><\/p>\n<section class=\"policy-section\">\n<h2 class=\"section-heading\">5. Refund Process<\/h2>\n<p class=\"policy-text\">Once your return request is approved:<\/p>\n<ul class=\"policy-list\">\n<li>We will review the evidence provided.<\/li>\n<li>If the claim is valid, we will offer one of the following solutions:<br \/>\n<ul class=\"policy-list\" style=\"margin-top: 8px; margin-bottom: 0;\">\n<li>Replacement product<\/li>\n<li>Partial refund<\/li>\n<li>Full refund\u00a0<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<div class=\"highlight-box\">\n<p class=\"highlight-text\">Refunds will be processed to the original payment method within 5\u201310 business days.<\/p>\n<\/div>\n<\/section>\n<p><!-- 6. Return Shipping --><\/p>\n<section class=\"policy-section\">\n<h2 class=\"section-heading\">6. Return Shipping<\/h2>\n<p class=\"policy-text\">If the return is due to our mistake (wrong item or defective product), we will cover the return shipping cost.<\/p>\n<p class=\"policy-text\">If the return is due to customer reasons, the customer is responsible for return shipping fees.<\/p>\n<\/section>\n<p><!-- 7. Wholesale Order Policy --><\/p>\n<section class=\"policy-section\">\n<h2 class=\"section-heading\">7. Wholesale Order Policy<\/h2>\n<p class=\"policy-text\">Because our platform is designed for bulk and wholesale transactions, we encourage customers to:<\/p>\n<ul class=\"policy-list\">\n<li>Confirm product details before ordering<\/li>\n<li>Request samples when available<\/li>\n<li>Contact our support team for product verification<\/li>\n<\/ul>\n<\/section>\n<p><!-- 8. Contact Information --><\/p>\n<section class=\"policy-section\">\n<h2 class=\"section-heading\">8. Contact Information<\/h2>\n<p class=\"policy-text\">If you have questions about refunds or returns, please contact us:<\/p>\n<div class=\"contact-info\">\n<p class=\"policy-text\">Email: <a class=\"email-link\" href=\"mailto:support@zendaosanctum.com\">support@zendaosanctum.com<\/a><\/p>\n<\/div>\n<\/section>\n<\/div>\n<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>1. Overview At 86V86, we aim to provide reliable wholes&hellip;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-14","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/86v86.com\/fr\/wp-json\/wp\/v2\/pages\/14","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/86v86.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/86v86.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/86v86.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/86v86.com\/fr\/wp-json\/wp\/v2\/comments?post=14"}],"version-history":[{"count":3,"href":"https:\/\/86v86.com\/fr\/wp-json\/wp\/v2\/pages\/14\/revisions"}],"predecessor-version":[{"id":4928,"href":"https:\/\/86v86.com\/fr\/wp-json\/wp\/v2\/pages\/14\/revisions\/4928"}],"wp:attachment":[{"href":"https:\/\/86v86.com\/fr\/wp-json\/wp\/v2\/media?parent=14"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}